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Boost Customer Retention Through AI-Enhanced Experiences
#Maximize #Customer #Retention #Enhanced #Customer #Experiences
Charleston Malkemus, Chief Architect, Customer Servicing & Canada, Capital One
Bradley Metrock, CEO, Project Voice
Ahmed Reza, CEO and Founder, Yobi
Vivek Goel, Vice President, AI, Automation and Integration, Foot Locker
Abstract:
Acquiring a new customer can cost up to five times more than retaining an existing customer. The opportunity for AI to drive enhanced customer retention is enormous. AI can be leveraged for personalized digital interactions, lightning fast automated responses, recommender systems, call center automation, analytics engines that predict customer churn, and much more. Furthermore, with the proliferation of generative AI across industry, the strategies for customer retention continue to increase almost by the day! This panel will gather cross industry leaders to share their approach to implementing AI for customer retention.
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