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How AI and Automation are Transforming Our Approach to Customer Experience
#Artificial #Intelligence #Automation #Changing #Customer #Experience
Unity & Company is a consulting and training firm that leverages a strategic understanding of human experiences to help organizations unlock best in class performance.
Unity & Company regularly hosts executive forums to bring timely insights and strategies to help leaders better harness the power of the people in their organizations.
In this month’s executive forum, our CEO, Scott Arrieta guides us through an information-filled session on how artificial intelligence is impacting customer experience capabilities and strategies and how the further development of AI could impact employment opportunities and training requirements in the field of customer experience in the near future.
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